How long should it take for my order to arrive?
Your product should arrive within 15-31 days. We aim to get your product to you within a couple of weeks, but sometimes shipping issues which are out of our hands will lead to a slightly longer delivery time.
If your order hasn't arrived within 45 days, please contact us at firstname.lastname@example.org with your order details and we will give you a full refund.
Note: This does not include any error made by the customer in regards to order information or missing a delivery.
Why haven't I received all my items I ordered?
We work with suppliers and manufacturers from all over the world. Our products originate from designers and manufacturers in countries such as India, Thailand and China, while some will come directly from the United States. Due to this, items may be delivered separately.
If you haven't received all the items you ordered within 45 days, please contact us on email@example.com with your order details.
Where can I track my order?
We will provide you with a tracking number in a confirmation email once you have placed your order. You can track your order here https://www.17track.net/en.
How can I use my discount code?
During check out, you will see an option to enter a discount coupon code. Please enter your code here and the amount will be subtracted from your total.
I made a mistake in my order details, can you resolve it?
We can possibly sort out your issue, but you have to contact us as soon as possible.If your order has already been processed and shipped, we can't do anything about it.
Why can't I get an order shipped to my country
We currently only ship to a select few countries for the time being. The countries we currently ship to are:
- Great Britian
- Hong Kong
- New Zealand
- Saudi Arabia
- South Korea
- United Kingdom
- United States
We hope to start shipping worldwide soon. Sign up to our newsletter to find out when we are shipping to your location!
We regret any inconvenience caused by this.
Do you offer wholesale?
Yes we do. We offer our products at greatly reduced prices if you order in bulk. Contact us on firstname.lastname@example.org for more information.